FAQs

MY CUSTOM PET ART
How do you make your portraits?
We have a PAW-ARTISTS team of highly skilled artists that use our proprietary set of photo editing skills. We use special techniques combined with many digital brushes and blends.  Each work of art is based on your pet's photo.  This, coupled with our unique method, makes a beautiful portrait every time.
Will I see the finished artwork before it gets printed 
YES! Our Goal is 100% Customer Satisfaction.

Do you just do cats and dogs? 
We can print any animal no matter the species or the breed. So far we're created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs! Our artists are incredibly talented and can work with any animal on earth.

Can I print more than one pet on one canvas?
Yes! We have a various of choices to match your pet. We have costume options for 1 pet, 2 pets and even 3 pets in one portrait!

What are the Canvas dimensions?
Right now we have  three various sized canvas frames. Each frame is gallery-ready and high quality. All canvas frames have a gallery standard depth of 1.25" thickness.
The frame sizes are:

8" x 10"
This is a favourite for those looking to gift a portrait. Keep in mind that our 8" x 10" has a small different height-to-width ratio compared to other sizes and therefore your costume may not feature as much of the shoulder area as shown in the product photos on our product pages.
12" x 18"
A great mid-sized canvas which looks perfect in entrance halls, living spaces, bedrooms, and of course... above your pet's bed!
16" x 24"
This size is our original offering and is our regular top seller to pet pawrents worldwide. It's a fabulous large print and you get to see the aspects of your portrait up close. We love this one!
 
Can you add/remove things for me?
Sorry, but we can't offer to add things like accessories, other background colors, or additional items to your chosen costume.

We can sometimes edit out tears, sleep, and drool if you ask us but we cannot guarantee it. We cannot make major edits such as opening a closed mouth or adding floppy ears.

However, if your pet is wearing some accessories in the original photo, we will always include it. This is part of the original photo and therefore is also a part of our design. The same goes for collars - we do remove collars for almost all costumes but it's always best for those that show some neck.
 
Can you change the background color?
We can't edit the background colors for you. If you have a very dark pet and are afraid they won't show up on a custom with a black background, we would usually recommend choosing a different costume.

Help! I thought it was an image wrap canvas, why are the sides black?
80% of canvas prints we send out to our customers, we do use an image wrap. This means your image wraps round the edges of your canvas creating a really seamless final product.
In some cases, we have to use what we call a 'black wrap'. A black wrap basically means that we print the full image on the front of the canvas, and use a black solid color on the sides of the canvas. In the grand scheme of things this doesn't make a big difference at all to your canvas, so don't worry!
The reason we do this to some canvas prints and not others is due to your pet. Pets with big, long, sticky-up ears usually get printed using a black wrap, because if we used an image wrap, your pet's poor ears would wrap around the edge of the canvas!
Hope this helps!
 
What if my photo is in black and white?
In case your photo is a black and white picture we will simply change our costume to be black and white too, to match your pet photo. Note that we do not and cannot add color to black and white images. If you provide a black and white image please be aware that we cannot offer a refund when you receive a black and white portrait.